Mavis Pervin
- Role
- Sr Servicenow Developer at NTT DATA
- Location
- Woodbridge, VA, US
- LinkedIn followers
- 500 followers
About Mavis Pervin
I am a ServiceNow professional who has been in the industry for above 8 years. Over the…
Experience
Sr Servicenow Developer
Mar 2020 — Present · VA, US
Implemented and customised to Secops, security incidents flow and Implementing Virtual agents with Predictive Intelligence and integrate with 3rd party application for an bidirectional activity-Created OAuth profile for 3rd party integration for security incident-Implemented and Install the Virtual Agent integration with Microsoft Teams-Modified and enhance the Security Operations Center (SOC) Dashboard-Worked on Security Incident Response, Threat Intelligence, Trusted Security Circles, Configuration Compliance -Used Predictive Intelligence to automatically categorize and route issues to the right resolution team-Predictive Intelligence applied machine learning to historical request patterns, allowing it to become increasingly accurate -Worked on bidirectional integration where incident created, and work note updating has been done from the 3rd party application-Configured Base CI table using CMDB CI class manager, created custom CMDB tables and field. Applied OOTB functionality on customization
Education
Northern Virginia Community College
Associate's degree, Human Resources
2014
George Mason University
Bachelor's degree, Human Resources Management
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