Mauro Acevedo
Bilingual Telecommunication Systems professional with over 10 years experience in industry, business management, and strategic development.
- Role
- Change Management Analyst at Crown Castle
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About Mauro Acevedo
Bilingual Telecommunication Systems professional with over 10 years experience in the…
Experience
Change Management Analyst
Aug 2022 — Present
Network maintenance coordination: Impact assessment and approval of internal and vendor maintenances within Crown Castle network. Ensure proper and proactive customer communication through research, circuit validation, conflict resolution and notification of impact in their service.• Diagnose, troubleshoot and alarm clearing as reported by Crown Castle’s NMS events logs, as a result of change management activity.• Serving as primary point of contact for all change management inquiries, affecting and non-service affecting inquires through logging technicians on the field and remote troubleshooting.
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