Maurizio Conti
Vice President Global Delivery @Afiniti
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WORK HISTORY
Vice President Global Delivery @Afiniti
IT
Afiniti has over 150 deployments in major enterprises across a range of sectors, including telecommunications, insurance, financial services, hospitality and healthcare, and has optimized more than agents and 700 million customers. Afiniti’s technology continually learns and improves, analyzing 1.3 million interactions every day to refine its pairings.I’m accountable for-Drive and facilitate technical teams across Afiniti to deliver every aspect of the customer implementation - Contribute to create a positive environment inside Afiniti where a mistake is the start for improvement- Listen, understand the customer needs, providing them a win-to-win solution - Create opportunities to position Afiniti as a leading Artificial Intelligence - Growth of the relationship with technical C-suite leaders within each account in Italy
EDUCATION
Istituto Tecnico Commerciale e Programmatori "F. Magellano"
Diploma in Accounting
SKILLS
ABOUT MAURIZIO CONTI
With over 20 years of experience in the ICT industry, I’ve built a solid career leading multi-country programs and projects in Contact Center Transformation, Customer Experience, and Digital Solutions for key sectors like Telecommunications, Utilities, and Banking. I have held senior leadership roles in international environments, with a strong track record in Program Management, Professional Services Delivery, Stakeholder Engagement, and Team Leadership. I’m PMP® certified and member of the Project Management Institute (Italy Chapter) since 2010. I’m passionate about building high-performing teams and creating a collaborative environment where people feel empowered to achieve great results together. I believe in leading with empathy, clarity, and strategic vision. My recent experience focuses on AI-driven Contact Center Solutions, working with global teams to deliver value through Data Integration, Contact Center Cloud Platforms (Genesys, Avaya, Cisco, Amazon Connect), and Customer Journey Optimization. I enjoy working in multicultural environments and across functions — facilitating collaboration between business, technical, and executive stakeholders to turn complex challenges into successful outcomes. Passionate about sports mental coaching and the impact of mindset on performance. Key areas: ICT · Contact Centers · Artificial Intelligence · Digital Transformation · Program & Project Management · Service Delivery · Customer Experience · Leadership · Stakeholder Management · Cloud Platforms
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