Maurizio Cigliano
Senior Order Management Specialist @Standard BioTools
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WORK HISTORY
Senior Order Management Specialist @Standard BioTools
Essential Duties:Customer Service & Order Fulfilment • Execute and support order processing in EMEA.• Process orders through SFDC and Microsoft Dynamics D365 for all entities in the EMEA region,ensuring order accuracy, compliance, and maintenance (in accordance with SOX requirements).• Support field sales representatives and district managers in the EMEA region throughout the Quote to-Cash process; from the preparation and execution of complex instrument and consumable quotes, to order processing and tracking.• Lead communications between customers, sales, support, service, finance, and other departments.• Work on highly complex and diverse administrative problems.• Tenders - Execution of European tenders and contracts.• Preparation of various reports and administrative documents for the sales team and management.Logistics Coordination & Support.• Plan, coordinate and track shipments of finished goods in accordance with customer requirements and manage the flow of customer orders within the stipulated time frame.• Maintain records, including warehouse inventory, fulfilled orders, etc.• Provide great customer service and troubleshoot problems, as and where necessary.• Work on highly complex and diverse logistical problems.• Determine methods and procedures for new assignments.• Communicate with internal and external customers, freight forwarders, etc.• Process, and manage requests related to the shipment of instruments or consumables, includingreturns.• Handle Special Shipments.• Monitor backorder items.• Prepare accurate reports for senior management.
EDUCATION
Università degli Studi di Napoli Federico II
Economics, Business & Commerce
SKILLS
ABOUT MAURIZIO CIGLIANO
Dear all, Within 10 years in logistics, 2 years in Financial Service & …
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