Maurissa V.

Customer Success Specialist @Sam's Club

Pittsburgh, PA, US

Provides direction and guidance to members. Maintains safety of facility by conducting safety sweeps, following procedures for forklift spotting/handling, disposing of hazardous materials, correcting and reporting unsafe situations to management.Supports Sam\'s Club ecommerce plan in the club through Club Pick Up and Ship From Club.Resolve customer complaints and deescalate issues for management, identifying trends generating causes and supporting management in implementing solutions.Auditing orders to ensure they are fulfilled correctly; ensuring equipment is available and ready for associates; maintaining awareness of the Club Pickup strategy and execution goals. Service members by acknowledging the individual and identifying their needs; providing guidance and support to members regarding self-service technology; assisting members with purchasing decisions; locating merchandise; resolving member issues and concerns; and promoting the company\'s products and services.Ensures maintenance of the sales floor presentation.Handles claims and returns; zoning; stocking, arranging and organizing merchandise; setting up, merchandising display; removing damaged goods; signing and pricing merchandise.Identifying shrink and damages, securing fragile and high-shrink merchandise.Oversees the picking and staging of club pick up orders ensuring accuracy. Develops, communicates, and implements practices by collaborating, analyzing and applying information monitoring progress and identifying and improvement opportunities. Demonstrates compliance with policies, procedures, and standards of ethics by leading by example.Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence. Strengthen team by helping, developing and mentoring others, and leading with Integrity. Strive for Excellence: Drives continuous improvements; is open to and uses new technologies and skills.

PennWest Edinboro

Bachelor, Communications