Maurilio Marquez

Director Information Technology Operations @Oxford Global Resources

CA, US

As Director of IT Operations, I lead the planning, organization, and execution of daily and strategic IT initiatives to ensure the stability and optimization of our infrastructure and applications. I oversee support teams, manage service desk performance, and drive operational excellence through scalable solutions and process improvements.I integrate AI technologies to enhance automation and decision-making, optimize Salesforce workflows to support business operations, and lead the deployment and management of Teams calling for seamless communication. I ensure standards and procedures are followed during system design and implementation, and I manage incident response, problem resolution, and policy compliance.My role includes leading M&A integration efforts, domain migrations, and infrastructure transitions. I coach and develop team members, provide technical guidance across departments, and manage medium-scale projects with a focus on risk mitigation and successful delivery. I also ensure uninterrupted access to voice and desktop services and recommend enhancements to products and services based on evolving business needs.With deep experience in multi-domain environments and a strong understanding of service desk solutions, I apply creativity, judgment, and leadership to deliver impactful results across the organization.