Mauricio Vaglieri

About Mauricio Vaglieri

I’m a post-sales and delivery leader with a deep interest in how people grow, perform, and transform inside organizations. Over the last decade, I’ve led global Customer Success, Professional Services, and Support teams across SaaS, AI, and Insurance—building systems that connect human behavior, technology, and business outcomes.I thrive in environments where clarity, collaboration, and execution meet. My focus is on making complex programs feel simple, aligning teams around what matters, and helping customers realize value early and consistently.I recently joined BetterUp as a Client Delivery Director, partnering with enterprise organizations to implement coaching and behavior change solutions that empower people and elevate performance at scale.What drives me is straightforward: helping individuals and teams unlock better results by working with more purpose, more alignment, and more human understanding. When people grow, businesses grow.Fluent in English, French, and Portuguese. Based in Austin.

Experience

1. Client Delivery Director

   BetterUp

   Dec 2025 — Present · Austin, TX, US

Education

• FIAP

  Master of Business Administration (M.B.A.), ITIL, Cobit, PMP, CMMI

  2010

• University of São Paulo

  Bachelor of Computer Science

  2005

Skills

• IT Strategy
• Delphi
• IT Outsourcing
• Software Project Management
• Itil
• Microsoft Sql Server
• Software Development
• Pmo
• Ms Project
• Pl/Sql
• Incident Management
• Sla
• Itil Certified
• Business Process
• Sql
• Microsoft Project
• Service Management
• Integration
• Team Management
• Project Management
• Service-Level Agreements (Sla)
• IT Operations
• Oracle
• Requirements Analysis
• Windows
• Agile Methodologies
• Management
• IT Service Management
• Change Management
• Service Delivery
• Business Analysis
• IT Management
• Business Intelligence
• Sql Server
• IT Governance
• Enterprise Resource Planning (Erp)
• Databases
• Outsourcing
• Cobit
• Cmmi