Mauricio Oliveira

Global Black Belt for Customer Service Business Applications, Americas @Microsoft

Toronto, ON, CA

My objective as a Global Black Belt Technical Specialist for Dynamics 365 Customer Service is to function as a Contact Center Technical (SME) to win the technical decision of Retail and CPG customers to purchase and use Microsoft technology. In this role, I provide world-class knowledge, skills and abilities to local sales teams to secure wins. These wins showcase how Microsoft innovation across our cloud can help customers digitally transform their businesses across the enterprise. Additionally, our team is viewed as a leader in the Dynamics technical community given we require a depth of technical and functional product knowledge. As part of the Dynamics 365 Sales Team Unit, I am responsible for presenting product offerings and Microsoft solution architecture to enterprise customers, helping position commercial cloud and enterprise application assets in a manner that differentiates company strategy. I establish confidence and win customers\' trust by proving that Microsoft is both enterprise and industry-ready to run the most critical enterprise applications. An essential part of the role is partnering with other Specialists and Technical Specialists within field sales, partners, as well as other Microsoft sales and technical sales resources, to understand customers\' business pain, determine the necessary technical strategy across applications & cloud deployment, design/develop compelling solutions leveraging Microsoft technology assets that showcase the differentiated value of the Microsoft solution and map to the business outcomes that will be achieved, and to remove technical blockers that impede sales.

Universidade de São Paulo

Master's degree, Computer Engineering

FIAP - Faculdade de Informática e Administração

MBA, Management of Information Technology

SENAC RIO

Systems administration