Maurice Richmond
IT Specialist @MSHS Pacific Power Group
Signup · Get unlimited contacts
WORK HISTORY
IT Specialist @MSHS Pacific Power Group
Miami, TX, US
Served as an IT Specialist/System Administrator handling and ensuring consistently positive customer experiences. Provided technical service and maintained support for incoming inquiries and relevant issues to computer systems, hardware, and software, Windows, MS Office 365, Microsoft Endpoint Management, Manage Engine (Ticketing system), etc. Troubleshooting and running query such as creating and providing user access on diverse applications, installing software, imaging PCs, running diagnostics, patching network cables, Provisioning phones and tablets with AirWatch and Intune Management, etc. Using a monitoring tool such as SolarWinds for network outages and detect attacks and identify other anomalies. Utilizing Artic Wolf to monitoring network, Checking cyberthreats, and updating system to ensure all software are in in compliance for business use. Utilizing applications such as AirWatch MDM to enroll and provision smartphones, tablets (both Android and iOS)(BYOD). Using Docuware to manage document filing with indexes and archives. Building and creating a form using Form Trap 8 and many more.
EDUCATION
Western Governors University
Master of Business Administration (MBA), Information Technology
St. Thomas University College of Law
Bachelor In Art - Organizational Leadership, Business Administration and Management, General
Miami Dade College
AA in CIS, Computer Information System
SKILLS
ABOUT MAURICE RICHMOND
Served as an IT Specialist/System Administrator handling and ensuring consistently positive customer experiences.Provided technical service and maintained support for incoming inquiries and relevant issues to computer systems, hardware, and software. Troubleshooting and running queries such as creating and providing user access on diverse applications, installing software, imaging PCs, running diagnostics, patching network cables, Provisioning phones and tablets with AirWatch, and Intune Management (Android and iOS)(BYOD), etc. Checking and updating system to ensure all software is complying for business use.Providing internal and remote users with technical assistant related to hardware and software issues.Resolving technical problems associated with diverse applications such as Windows, Windows Admin Center, Office 365, Microsoft Endpoint Manager, Intune, Exchange, Azure/Active Directory, AirWatch MDM, DocuWare, VMware, VEEAM, etc.Utilizing Mimecast, Barracuda, to check emails for spam/threats release/block email domains. Creating policies to ensure email transmissions are safe and handle properly. Running patch cables for network switches. Configuring and installing the Yealink phone system, Configuring, and installing the printer, setting up and managing hardware and software procurement.Using Manage Engine Service Desk ticketing system to log tickets and preparing reports by collecting, analyzing, and summarizing data. Checking and updating system to ensure all software is in compliance with business use.Using AirWatch Management to provision smartphones, tablets laptops (BYOD)Preparing references for end-users by writing business manuals and operation procedures to knowledge base solutions. Maintaining client confidence and protects operations by keeping information confidential.Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional studies.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.