Maurice D.
Assistant General Manager who • Hits RevPAR & Financial Targets• Drives Operational Excellence Creates Memorable Guest Experiences for New Openings & Turnarounds • IncreasesCustomer Satisfaction
- Role
- Hotel Operations Manager at IHG Hotels & Resorts
- Location
- Clinton, MD, US
- LinkedIn followers
- 500 followers
About Maurice D.
As an Assistant General Manager, I was responsible for ensuring seamless daily operations and exceeding guest expectations. I directed and administered all front desk operations, including guest service and registration, room inventory and availability, cost controls, and profitability. With my Master\'s degree in English and Bachelor\'s degree in Elementary Education and Teaching, I have strong communication and people management skills that enable me to provide upbeat and friendly service, as well as to lead and develop my team. I am passionate about hospitality and customer satisfaction, and I have contributed to increasing the SALT scores and Hilton Honors enrollment, Outstanding QA results. I am eager to apply my expertise and experience to new challenges and opportunities in the hospitality industry.
Experience
Hotel Operations Manager
Jan 2025 — Present · US
Education
University of Maryland
English, Elementary Education and Teaching
University of Maryland
Master's degree, English
1999 — 2001
University of Maryland
Bachelor's degree, Elementary Education and Teaching
1994 — 1999
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