Maurica Camp Cicci
Customer Success Consultant @ Lumen | Driving Customer Value Realization
- Role
- Customer Success Consultant at Lumen Technologies
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Maurica Camp Cicci
Maurica is a Customer Success Professional with global experience providing technology…
Experience
Customer Success Consultant
May 2021 — Present · New York, NY, US
Creates and implements client success plans to track and drive growth for client base with $28.8M annual revenue Led team to propose, negotiate, secure, and manage $27M three-year AWS upsell renewal Conducts success plan reviews, focusing on growth and developing a deep understanding of each account, proper utilization of products, and introducing upsell/cross sell opportunities Advocate internally to anticipate, articulate, and execute customer needs to ensure delivery of all agreed requirements and cohesive client supportGrows relationships with key stakeholders, by understanding strategic initiatives, internal politics, and success metricsLeveraging usage data to guide client recommendations, KPIs, and growth targets
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