Maureen Tremblay
Senior Customer Education Manager at Teamworks | College Athletics x Instructional Design | Former Educator & Coach
- Role
- Senior Customer Education Manager at Teamworks
- Location
- Corvallis, OR, US
- LinkedIn followers
- 500 followers
About Maureen Tremblay
Experienced educator and athletic administrator focused on providing comprehensive education opportunities to elevate the needs of collegiate student-athletes. Oversee athlete education strategy and instructional design @ Teamworks. Executive Skills: Leadership & Facilitation- experienced in developing and delivering educational curriculumStrategic Project Management- departmental strategic plan and coordination of unit communication and efficiencyDesign and Innovation- expert design and presentation skills with deep understanding of Internal/external strategyPeople and Culture- leadership and professional development facilitator, culture builder, staff education and engagement Operational Accountability- provide support for ever-evolving needs of a department, leadership, and executive team - 2024 Breaking Barriers in Athletics Award (Oregon State University)- 2023 NCAA Student-Athlete Leadership Forum Facilitator- 2023 NACE Career Coaching Certified- 2022 Women Leaders In College Sports- Executive Leadership Institute participant- 2020 NCAA Career In Sports Forum Virtual Facilitator- 2020 NCAA Student-Athlete Leadership Forum Facilitator- 2019 Women Leaders In College Sports- Institute for Administrative Advancement participant- 2019 NCAA Effective Facilitation Workshop participant and trained DiSC facilitator- 2018 N4A Professional Development Institute attendee- 2017 NCAA Leadership Academy Workshop participant - 2017 NCAA Emerging Leaders Seminar participant - 2017 Women Leaders Symposium attendee
Experience
Senior Customer Education Manager
Sep 2024 — Present
Manage customer education strategy for Teamworks Operations product suite, including Academics, Hub, Camps, Inventory Management, and Influencer- Built comprehensive e-learning onboarding courses, certifications, and learning paths across Hub, Camps, Academics, and Inventory Management products within Skilljar LMS-Develop comprehensive help resources, videos, articles and guides for the help center website hosted on Salesforce, to support customer success teams and reduce support ticket volume from customers within the Maven AGI chat support- Create compelling short-form video content and tutorials that educate student-athletes and staff on product features, driving user engagement and platform adoption across collegiate athletic departments and pro teams- Collaborate cross-functionally with Product Success Managers, Customer Success, and Product Marketing teams to develop prescriptive learning enablement programs unique to customer needs- Serve as a project lead for the NCAA NIL Assist partnership initiatives, providing education strategy guidance and engaging with subject matter experts in the personal branding, financial literacy, and revenue generation/legal landscape
Education
Oregon State University
Bachelor’s Degree, Kinesiology and Exercise Science
2011 — 2016
Clemson University
Master’s Degree, Athletic Leadership
2016 — 2018
Oregon State University
Graduate Certificate, Educational/Instructional Media Design
Oregon State University
Bachelor’s Degree, Secondary Education and Teaching
2011 — 2016
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