Maureen G.

About Maureen G.

As a Human Resources Business Analyst at the American Red Cross, I bring over a decade of HR experience to deliver analytical support and respond to critical inquiries across compliance, payroll, union operations, and performance management. Leveraging my MBA in Human Resource Management, I work collaboratively to meet service-level agreements by resolving complex issues and managing processes related to ADA, LOA, record-keeping, and Workday audits. My focus includes enabling seamless HR functions by preparing detailed reports, supporting union-related requests, and ensuring adherence to organizational policies. With a strong foundation in HR shared services, I aim to optimize workflows and provide strategic support that empowers teams to achieve operational excellence.

Experience

1. Human Resources Business Analyst

   American Red Cross

   Dec 2022 — Present · US

   Human Resource Share Services-Tier 2.Human Capital ManagementResearch, resolve and respond to inquiries and requests ensuring team service-level-agreements are met.Responds to customer/vendor inquiries including compliance, union, LOA, ADA, payroll, compensation, performance, workday.Provide analytical support, prepare reports and various correspondences.Provide administration and support of record keeping and reporting requirements for assigned area including Termination letters, ADA, FMLA, and state disability insurance (where applicable).Performed weekly Workday Audits on team production schedule.Performed union inquiries including union set up to start taking dues and Initiation fees sent tasks to payroll for union deductions.

Education

• Ghana Institute of Management and Public Administration (GIMPA)

  Bachelor of Laws - LLB

  2019 — 2021

• Central University

  Bachelor's degree

  2006 — 2010

• Ghana Institute of Management and Public Administration (GIMPA)

  Master in Business Administration (M.B.A)

  2013 — 2015