Maureen Hennigan

About Maureen Hennigan

Transformational IT executive with over 30 years of progressive experience. I thrive in complex, fast-changing environments—solving organizational challenges through a blend of strategic vision, technical depth, and human-centered leadership. My journey from the service desk to leadership has equipped me with a 360-degree view of IT—from infrastructure and application development to service management, governance, and enterprise transformation.I lead with a deep belief in the power of people, process, and technology working in harmony. Whether building high-performing teams, optimizing IT portfolios, modernizing service delivery, or driving enterprise-wide cloud and system implementations, I bring a collaborative and agile mindset that fosters innovation and measurable impact.I specialize in turning ideas into outcomes: from launching service frameworks and transformation roadmaps to architecting scalable, secure, and compliant technology solutions. With a strong foundation in ITIL, agile methodologies, and executive engagement, I align IT with organizational priorities—ensuring technology doesn’t just support the mission, but propels it forward.

Experience

1. Director of IT Operations

   The Jackson Laboratory

   Sep 2025 — Present

   Senior technology leader supporting a global nonprofit biomedical research institution. Responsible for enabling scientific discovery and operational excellence through modern, secure, and scalable technology services.• Provide strategic leadership for enterprise and research-supporting technology services in a complex, mission-driven biomedical research environment.• Partner with scientific, research, and administrative leaders to align technology strategy with JAX’s research, education, and operational priorities.• Advance technology platforms and service models that support data-intensive research, collaboration, and secure access to critical systems.• Lead and develop high-performing technology teams, fostering a culture of service excellence, accountability, and continuous improvement.• Drive modernization initiatives across infrastructure, applications, and service delivery, with an emphasis on scalability, resilience, and user experience.• Establish and evolve governance, operating models, and metrics to ensure effective prioritization, transparency, and value realization.• Oversee vendor relationships and third-party services to optimize performance, cost, and risk.• Ensure strong cybersecurity, compliance, and risk management practices appropriate for a research-intensive environment.• Contribute to long-term planning, budgeting, and investment decisions to support institutional strategy and sustainability.

Education

• Boston College

  Bachelor's degree

Skills

• Educational Technology
• Project Portfolio Management
• Information Technology
• IT Management
• Instructional Design
• Project Management
• Editing
• Process Improvement
• Management
• Vendor Management
• Sdlc
• Microsoft Office
• IT Strategy
• Business Analysis
• Sharepoint
• Program Management
• Pmo