Maureen Essien

Sr. Program Manager | Premium Support Global Enterprise Team | CAPM

Role: Sr Program Manager Premium Support Global Enterprise Team at Meltwater
Location: Orlando, FL, US
LinkedIn followers: 500 followers

About Maureen Essien

Senior Global Enterprise Program Manager within the Premium Support division with 10+ years of leading intricate global enterprise client programs within multiple industries, especially SaaS and technology environments. • Proven record driving customer retention, operational efficiency, and scalable support frameworks for complex enterprise portfolios. • Skilled in stakeholder management, process optimization through efficient project execution, CRM strategy and cross-functional leadership delivering measurable business impact and customer growth.• Passionate about delivering value-driven solutions and building scalable frameworks to support enterprise growth and client satisfaction.

Experience

Sr Program Manager Premium Support Global Enterprise Team
Meltwater
Sep 2023 — Present · FL, US
Lead complex, multi-layered global accounts by designing and executing strategic plans that align with client goals and streamline service delivery across Premium Support teams- Manage a complex portfolio of Enterprise clients worldwide, orchestrating tailored support frameworks that drive operational efficiency and maximize customer value- Address intricate client ecosystems by identifying workflow bottlenecks, implementing scalable process improvements, and ensuring seamless coordination across cross-functional teams- Serve as a strategic partner, translating client challenges into actionable program enhancements that elevate customer satisfaction, retention, and business outcomes- Facilitate cross-team collaboration among service, product, and marketing groups to deliver unified, customer-centric initiatives that reinforce brand loyalty and operational excellence.

Education

Saïd Business School, University of Oxford
Oxford Executive Leadership Programme, Executive Leadership
Florida International University
Bachelor's Degree, International Relations and Affairs
2006 — 2009

Skills

Sales Management
Sales Process
Social Media
Retail
Office Administration
Project Management
Microsoft Office
Sales
Management
Customer Satisfaction
Interpersonal Communication Abilities
Account Management
Time Management
Salesforce.com
Business Planning
Crm
Team Leadership
Product Marketing
Interpersonal Communication
Marketing
Sales Operations

Contact information

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Work email
•••••@meltwater.com
Personal email
•••••@•••••.com
Direct dial
+17•••••••53

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Current company

Meltwater

Software Development · 2.6K employees · Founded 2001 · San Francisco, California, United States

Meltwater delivers intelligence you can act on. In a world where brand perception is shaped in real time, across news, social, influencers, digital communities, and increasingly AI answer engines (LLMs), the challenge is no longer access to information. It’s knowing what matters, what it means, and what to do next. That’s where Meltwater leads. We transform global media, social, and AI signals into actionable intelligence that leaders rely on to make faster, more confident decisions. By unifying fragmented data sources into a single platform, we don’t just help organizations keep up with the pace of change—we help them stay ahead of it. Since 2001, we’ve been at the forefront of helping organizations harness the power of information. We analyze over 1 billion pieces of content each day, giving our customers a comprehensive view of the conversations, behaviors, and forces shaping their markets. With 27,000 customers, 50 offices across six continents, and 2,200 employees, Meltwater is the partner of choice for organizations that don’t just want more data—they want direction. Key Capabilities: Media Monitoring: Meltwater’s media intelligence platform monitors and analyzes media coverage through tracking brand mentions across news, print, broadcast, podcasts, and social media. Social Listening: Meltwater’s social listening and analytics platform monitors 200B+ conversations and analyzes 300M+ profiles to deliver a real-time view of brand, consumer, and competitor dynamics. AI Visibility Tracking: Analyze how top LLMs and AI networks, like ChatGPT and Google Gemini, portray your brand by reviewing their responses and the sources they cite. Influencer Management: Meltwater’s influencer discovery and relationship management platform enables teams to vet, manage, and measure campaigns at scale in one place. Media Relations: Meltwater’s media relations platform helps PR teams find the right journalists, build meaningful relationships, and secure coverage.

meltwater.com

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About Maureen Essien

Experience

Sr Program Manager Premium Support Global Enterprise Team

Education

Saïd Business School, University of Oxford

Florida International University

Skills

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