Maureen Coogan-Miller

About Maureen Coogan-Miller

Product Content Leader | Communication-Focused | Empathy-Driven | Always Learning, Always ConnectingI’m a relationship-driven professional who thrives on connecting people, ideas, and opportunities. With a core strength in Communication, I translate complex information into clear, engaging narratives that resonate with both technical and non-technical audiences.Guided by Includer and Individualization, I foster inclusive environments where every voice matters and tailor my approach to the unique strengths of each person I work with. I don’t believe in one-size-fits-all solutions—only ones that empower individuals and strengthen teams.As a Learner, I’m constantly absorbing new knowledge—whether it’s mastering a new system, staying on top of industry trends, or exploring better ways to simplify processes. My Positivity brings energy and encouragement to cross-functional teams, even during complex projects or change initiatives.I’m passionate about building bridges between people and systems—ensuring that every solution is as human as it is effective. Strengths & Values🤝 Collaboration-Driven: Engage teams to boost alignment and productivity🧠 Critical Thinker: Question system roadblocks to improve usability and function Tech-Savvy with a User Lens: Translate technical requirements into intuitive experiences Growth-Oriented: Always seeking ways to simplify processes and empower users Customer-Centric: Focused on delivering meaningful, impactful outcomes for end users Continuous Learner: Embrace evolving tools and strategies to stay aheadTechnical ProficienciesSyndigo CES (Content Experience Hub) Information Management (PIM) Systems, Product Content Management 360, New Item Onboarding, Product Content Management Maintenance Project & Reporting Tools:SAP, ADW Reporting, Power BI Project & Workflow Management:JIRA, Microsoft Teams, Zoom, Microsoft Office SuiteData Transfer & Integration:Ipswitch, Silver CreekDesign & Content Tools:Adobe Photoshop (basic exposure) Retail ExperienceTarget, Uber Eats, Cub, Shipt, Giant Eagle, Alex Lee Lowes Food, Associated Food Stores, Google, Family Dollar, Dollar Tree, Publix, UNFI, Ace Hardware and Do It Best, Ace Hardware.

Experience

1. Retail Program Manager

   Syndigo

   Oct 2021 — Present · Chicago, IL, US

   As a Retail Program Manager at Syndigo, I lead strategic execution for 15+ high-profile retail clients, ensuring the seamless delivery of complex programs and technical operations. I serve as the connective tissue between clients, cross-functional teams, and internal stakeholders—championing data accuracy, process improvement, and collaborative problem-solving to strengthen relationships and drive measurable business outcomes.With a strong foundation in program management, data coordination, and stakeholder communication, I’m passionate about optimizing the retailer experience through scalable solutions, actionable insights, and continuous innovation Oversees new and existing retailer technical integrations, ensuring secure, seamless data flow and compliance via robust FTP and API connections. Builds and delivers advanced analytics reports to uncover content trends, monitor performance metrics, and guide strategic decision-making. Drives network expansion through thoughtful planning, cross-functional execution, and innovative retail program delivery. Partners with sales to identify and activate high-impact content opportunities—enhancing visibility across above-the-fold and below-the-fold areas. Improves digital portal experiences through a customer-first approach, elevating usability, satisfaction, and overall adoption. Leads requirements-gathering sessions with business and IT stakeholders to translate needs into clear, actionable specifications. Executes end-to-end testing with deep expertise in QA, UAT, and PROD deployment validation to ensure flawless program rollouts. Delivers impactful presentations that empower support teams, strengthen retailer relationships, and foster internal collaboration.

Education

• Northern Illinois University

  Bachelor of Science Corporate Communications