Maureen Carroll

About Maureen Carroll

I possess 20+ years of experience in roles in which I have developed excellent client and…

Experience

1. Principal Customer Success Manager, Strategic Accounts

   Onshape By Ptc

   May 2021 — Present · Boston, MA, US

   Engaged Principal Customer Success Manager partnering with both complex Strategic Customers as well as with incredible Customers enrolled in the Onshape Startup Program. Create and maintain intimate client relationships in order to ensure highest levels of client satisfaction. Drive value for clients through recommending appropriate strategies, tactics, and operational initiatives to continuously enhance the client experience.Drive customer recognition of the value of the platform to optimize the use and resulting efficiency.Work with R&D Customer Operations to be sure that the Voice of The Customer is being brought to the table when product decisions are being made.Provide insight to less experienced members of the CSM team; working through customer facing scenarios and best practice approaches.Build relationships across the Customer Experience Organization; working in conjunction with technical support and service engineering to ensure customer needs are being acknowledged and prioritized accordingly.

Education

• Babson College

  BSC, Business Management

  1993 — 1997

Skills

• Cross-Functional Team Leadership
• Sales
• Software Development Life Cycle (Sdlc)
• Technical Recruiting
• Outsourcing
• Information Technology
• Resource Management
• Enterprise Software
• Program Management
• Integration
• Management
• Internet Recruiting
• Customer Relationship Management (Crm)
• Strategy
• Team Leadership
• Applicant Tracking Systems
• Sdlc
• Talent Acquisition
• Vendor Management
• Crm
• Leadership
• Sales Process
• Recruiting