Maureen Brookman
Sr Advisor at AARP
- Role
- Analyst at AARP
- Location
- Englewood, CO, US
- LinkedIn followers
- 500 followers
General Business & ManagementView LinkedIn profile
Experience
Analyst
Feb 2017 — Present · Washington, DC, US
Skills
- Coaching
- Contact Centers
- Six Sigma
- Professional Communication
- Outsourcing
- Customer Experience
- Business Process Improvement
- Acd
- Scheduling
- Avaya
- Call Center
- Ewfm
- Team Leadership
- Capacity Planning
- Workforce Planning
- Vendor Management
- Ivr
- Management
- Avaya Technologies
- Service Delivery
- Business Analysis
- Performance Management
- Crm
- Inbound Marketing
- Problem Solving
- Operations Management
- Forecasting
- Program Management
- Process Scheduler
- Offshoring
- Process Improvement
- Bpo
- Customer Satisfaction
- Training
- Call Center Development
- Workforce Management
- Call Centers
- Cross-Functional Team Leadership
- Telecommunications
- Team Management
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