Maureen Beattie
Director, Customer Success
- Role
- Customer Success Director at Allego
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
Experience
Customer Success Director
Nov 2019 — Present
Manage the initial and ongoing success of a portfolio of customers; from onboarding and implementation through training and use case expansion. Mentor and train team members to support the development of their product and client management skills.Develop and package resources that can be shared across the team to improve efficiencies and customer satisfaction.Serve as a trusted advisor to a portfolio of customers, repeatedly guiding them through the expanded use of the Allego blueprint incorporating best practices, new features and new use cases to ensure stickiness and ROI.Partner with Sales to manage the smooth transition from Sales to Implementation to Expansion and Renewal.Act as the product expert, customer advocate and liaison between customers and Allego’s Product Management team to translate business requirements into product enhancements.Execute monthly proactive outreach to clients in order to review usage, opportunities for use case expansion and asses overall level of satisfaction.Responsible for customer references, case studies and testimonials for your customers.
Skills
- Mobile Marketing
- Online Advertising
- Social Media
- Social Media Marketing
- Digital Strategy
- Online Marketing
- B2b
- Integrated Marketing
- New Media
- Digital Marketing
- Marketing Strategy
- Digital Media
- Email Marketing
- Strategic Partnerships
- Advertising
- Lead Generation
- Marketing Communications
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