Maulik Shah

About Maulik Shah

18 years of experience with 11 years in Project delivery for managing mixed operating system environment across Linux and Windows and creating and deploying infrastructures that ensure reliable, resilient, and secure environments. Excellent troubleshooting skills in design, deployment and monitoring processes result in prompt resolutions and thrives in fast paced setting in order to solve business problems expediently. Effectively interfaced with multiple engineering and vendor teams located throughout the world while facilitating multiple projects simultaneously from inception with on time delivery. Consistently recognized as a top performer. AREAS OF EXPERTISE: • Excellent Analytical Skills • Performance tuning • Confident decision maker • Strategic Planning/Analysis • System Administration • Fast Troubleshooting • Multi-Tier Architecture • Complex Problem Solving • Vulnerability Assessments • Risk Management • Incident management • Process Improvements • Capacity Planning • Quick Learner • Training & Mentoring • Monitoring TECHNICAL PROFICIENCIES: Servers: Apache, WebLogic, Jboss, Tomcat, Sun ONE, IIS, Wildfly NginX, Liferay WebSphere, Microsoft Active Directory, OpenLDAP, DNS Systems: Solaris, Linux, Windows, BigIP F5, HAProxy load balancer, Sentry API gateway, VMWare ESXi, infoblox IPAM, KEMP Load balancer, QNAP NAS Server, HP DL 380, Cisco UCS, Oracle Exadata Languages: Bash Scripting, HTML, Python Tools: Fiddler, FireBug, Dev Tools, WireShark, SSLScan, Temper Data, HTTP Spy, Edit This Cookie, dstat, sysdig, iostat, OpenSSL, strace, nmap, curl, HPing, Iperf, MTR, SSH, Procmon & lot others that help for troubleshooting. Software: ServiceNow, Siteminder, Dynatrace, New Relic, Sendmail, Piwik, Solr, Splunk, Awstat, JIRA, Nagios, icinga, AccelOps, JMeter, SoapUI, Phoronix, HP Load Runner, HP Performance manager, solarwinds, Puppet, Jenkins, Vagrant, Tableau, Opendeploy, Informatica Powercenter & MDM, Sharepoint, Pingfederate User Forums: RedHat Jboss community, Apache mail user group, gcc help forum, Stack overflow

Experience

1. Manager IT Sys Mgmt

   UnitedHealth Group

   Feb 2018 — Present · Albany, NY, US

   Debugged and tune performance of applications and provided L4 level support for all incidents. Spearheaded team in identifying and implementing security controls (MARS-E, NIST 800 etc.), setting up all infrastructure with High Availability and designing portal security for all users. Spearheaded to submit Monthly service level agreement report on a timely basis which would otherwise demands financial penalty. Establish and led CAB (Change Advisory Board) meeting to approve all the changes for the Project after evaluating impact with all development team. Focused on strong customer service and worked so many off business hours to complete Project deliverables on time. Managed cross-functional developer infrastructure programs for various areas. Conducted Risk assessment for Project by interfacing with compliance team. Helped drive product decisions to align with client goals. Identified business and technical recommendations and applied methods those are appropriate for users or technology platforms for new initiatives. Co-ordinated day-to-day projects tasks along with quality controls to project owners. Recognized consistently as a high performer and got multiple awards for excellence in service, Performed duties by going above and beyond the area of responsibility. Spearheaded Infrastructure, Database, Application developers and Helpdesk team. Developed project plans and ensured on-time delivery for complex projects. Debugged issue by changing code of vendor product like Tableau. Integrated Liferay with Tableau server using REST API. Accomplished various roles like Infrastructure Manager, Security consultant and Service level owner in the project at the same time. Spearheaded efforts for process improvements across teams and divisions. Provided clear, concise, and complete reports and status updates to both technical and non-technical audiences.

Education

• Hemchandracharya North Gujarat University

  Bachelor of Engineering (B.E.), Electronics & Communication, 4th in University

  1998 — 2002