Maulesh Patel
Sr. Director, Client Service Operations | Scaling Support, Operations & Customer Experience in the Hosting Industry | Entrepreneur
- Role
- Sr Director, Client Service Operations at Liquid Web
- Location
- Hanover Park, IL, US
- LinkedIn followers
- 500 followers
Experience
Sr Director, Client Service Operations
Jun 2024 — Present
Lead client service operations focused on delivering high-performance support, reliability, and customer experience across Liquid Web’s hosting platform. Responsible for operational strategy, service delivery, and ownership of the Client Services operating budget.• Lead cross-functional teams responsible for client support operations, service delivery, and operational excellence• Drive automation, monitoring, and operational improvements to enhance reliability and customer experience• Partner with product, engineering, and leadership to align operational strategy with platform growth• Develop processes and vendor partnerships that scale service operations while maintaining high service standards
Education
Benedictine University
Bachelor of Science - BS, Public Health
2007 — 2011
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