Mauise Ricard

Cloud Solution Architect @Microsoft

Utilize knowledge of the customer environment to resolve issues in a timely manner Handle blocking issues and cases, ensuring the most effective resolution of all issues Develop and implement support strategies resulting in fewer incidents, increased availability, or accelerated deployments Effectively lead critical situations including documented action plans and daily status updates for the customer and Microsoft management Develop a working relationship with Microsoft Consulting Services (MCS) and other CE team members ensuring enhanced cooperation and mutual support Initiate and participate in triage and post-incident meetings sharing knowledge with other engineers and efficiently resolving customer problems