Maud Kritter
Senior IT Manager - Emea IT Workplace Regional Manager @HP
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WORK HISTORY
Senior IT Manager - Emea IT Workplace Regional Manager @HP
Grenoble, FR
IT infrastructure program manager and operation service manager for HP EMEA. Supervise +60 sites across 36 countries employees impacted)/+ 120 telecom circuits & +2800 network devices• IT infrastructure projects: Telecom Separation; site relocation, consolidation, expansion, closure and downsize; Wifi deployment; WAN migration; Site infrastructure integration following acquisitions• Delivery & Operations: End users’ services; Site Infrastructure Operations• Supervise quality for incidents and operation management, CMDB and escalation management (KPI, SLA)• Focal point of contacts for Corporate real estate, country managers and regional leadership• Escalation management with internal & external suppliers (telecom, hardware & labor)
EDUCATION
Université Pierre Mendès-France (Grenoble II)
Master, History
Université Pierre Mendès-France (Grenoble II)
Master, IT
SKILLS
ABOUT MAUD KRITTER
An IT professional delivering services and change of environment for sites infrastructure that we live and work in.A people manager with capacities to lead & develop diverse collaborators in an international environment.A specialist of telecom sites infrastructure deploying solution through operations, projects & programs (WAN, LAN, Wi-Fi, VoIP – Avaya / Lync) and supporting separation (HP Inc / Hewlett-Packard Enterprise), acquisition (HP/EDS merge) & transformation of existing services (VOIP convergence & migration, LAN/WAN infrastructure upgrade)An inclusive leader looking after new challenges & opportunities to provide solutions to companies and to develop employees.Skills & competencies:• Autonomy, flexibility, remote & onsite management, diversity, cross-functional & multicultural leadership • Effective communication, to partners, suppliers, customers, stakeholders and executive• Processes & Methodologies: ITIL, Prince2 / PMP, Lean Six Sigma, Operation Service Management (KPI, SLA)• Telecom: LAN, WAN, WiFi, Firewall, VoIP (HP ProCurve, Aruba, Cisco, ISP, MPLS, Microsoft Lync-Skype for Business, Avaya)• Logistics: setup and run a network stock & staging department for EMEA region• Languages: English (fluent), French (native)
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