Walker

WORK HISTORY

EDUCATION

SKILLS

ABOUT WALKER

For over 15 years, I’ve helped organisations understand their customers, design better services, and deliver digital experiences that work in the real world.I’ve worked across financial services, hospitality, government, and non-profits — from improving international payments for property buyers, to redesigning recruitment for a national restaurant chain, to shaping services that protect borders. The common thread? Turning complex challenges into clear, human-centred solutions.I combine service design, user research, and digital strategy to tackle problems from every angle — mapping journeys, running research, analysing data, and translating insights into action. As a design leader, I’ve built and coached teams, guided stakeholders through ambiguity, and created the conditions for innovation to happen.Whether I’m interviewing customers, facilitating a co-design workshop, or presenting to senior leadership, I focus on bridging the gap between what users need and what organisations deliver.Core skills: • Service Design – End-to-end journey mapping, process optimisation, and designing cohesive, user-centred services. • User Research – Qualitative and quantitative research, usability testing, stakeholder engagement, and insight synthesis. • Digital Strategy – Aligning design direction with business priorities and identifying opportunities for growth. • Design Leadership – Building high-performing teams, embedding design thinking, and driving cross-functional collaboration. • Product & UX Design – Prototyping, refining user experiences, and ensuring usability and accessibility from concept to launch.