Matvey Volkov
Apple Support Advisor @ Apple | UCD CS Grad
- Role
- Apple Support Advisor at Apple
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Matvey Volkov
I\'m an incoming CS MS @ UCLA, with a B.S. in Computer Science and a minor in…
Experience
Apple Support Advisor
Apr 2024 — Present
Providing technical support for a vast array of Apple products and services, utilizing advanced troubleshooting skills and Apple\'s customer service methodology to resolve complex user issues.Adapted to high customer demand periods including holidays and peak support times, maintaining service quality standards under pressure.Balanced demanding 20-hour work schedule with full-time academics, demonstrating strong time management in a fast-paced technology environment.Currently working full-time at the Sacramento campus.
Education
Stanford University
Computer Science
2021 — 2021
University of California, Davis
Bachelor of Science - BS
2022 — 2025
Los Altos High School
High School Diploma
2018 — 2022
Foothill College
Mathematics
2021 — 2022
De Anza College
Computer Science, Russian Language
2020 — 2021
California Polytechnic State University-San Luis Obispo
Computer Science
2020 — 2020
Russian School of Mathematics
Mathematics
2017 — 2021
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