Matvey Volkov

Apple Support Advisor @ Apple | UCD CS Grad

Role
Apple Support Advisor at Apple
Location
San Francisco, CA, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Matvey Volkov

I\'m an incoming CS MS @ UCLA, with a B.S. in Computer Science and a minor in…

Experience

  1. Apple Support Advisor

    Apple

    Apr 2024 — Present

    Providing technical support for a vast array of Apple products and services, utilizing advanced troubleshooting skills and Apple\'s customer service methodology to resolve complex user issues.Adapted to high customer demand periods including holidays and peak support times, maintaining service quality standards under pressure.Balanced demanding 20-hour work schedule with full-time academics, demonstrating strong time management in a fast-paced technology environment.Currently working full-time at the Sacramento campus.

Education

  • Stanford University

    Computer Science

    2021 — 2021

  • University of California, Davis

    Bachelor of Science - BS

    2022 — 2025

  • Los Altos High School

    High School Diploma

    2018 — 2022

  • Foothill College

    Mathematics

    2021 — 2022

  • De Anza College

    Computer Science, Russian Language

    2020 — 2021

  • California Polytechnic State University-San Luis Obispo

    Computer Science

    2020 — 2020

  • Russian School of Mathematics

    Mathematics

    2017 — 2021

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Matvey Volkov — Apple Support Advisor at Apple in San Francisco, CA, US | Unifers