MacIej Matt Zieminski

About MacIej Matt Zieminski

Self-motivated, organized, and reliable business professional with 20 years of banking experience in managing, supporting and training on business intelligence, business workflows and document management platforms.· Proficient in Hyland Onbase, IBM Cognos, Fiserv Business Process Manager system administration.· Proven track record of improving operational efficiencies and bringing innovation in the fields of data handling, reporting and automation. Experienced with Tableau, Alteryx, UiPath, Mitto data pipeline. · Self-starter with a sense of self-imposed urgency and a focus on problem solving and ability to prioritize and multi-task in fast-paced environments. · Technical expertise supported by MBA and multiple certifications from industry leaders.

Experience

1. AVP Fiserv Premier System Administrator

   University Bank

   Jul 2023 — Present · Barrington, RI, US

   Act as the primary internal subject matter expert for the Fiserv banking platform- Manage system configuration including security settings, workflow automation, reporting functions, integration with 3rd party platforms, documentation of compliance with established controls- Act as a liaison between Fiserv, bank\'s internal units and 3rd parties- Collect and evaluate information from multiple sources to resolve conflicts and differentiate between perceived and required user needs- Participate or lead discovery sessions with business partners to refine and find improvement opportunities within the banking platform- Provide feedback to management on assumptions, issues, and risks. Deliver mitigation solutions as needed. Implement system improvements- Manage ticket escalations between the bank and Fiserv- Provide review of Fiserv bulletins and updates to ensure that required actions are communicated to the stakeholders- Assist in troubleshooting system failures. Lead resolution activities- Act as a technical and operational escalation point for all tickets related to the Fiserv platform.

Education

• Lakeland University

  MBA

  2000 — 2002

• Uniwersytet Szczeciński

  BS, Foreign Trade and International Economic Relations

  1995 — 2000

• Uniwersytet Szczeciński

  Business Administration, Marketing

Skills

• Team Building
• Strategy
• Market Research
• Business Intelligence
• Banking
• Marketing
• Website Development
• Strategic Planning
• Process Improvement
• Project Management
• Crm
• Reporting & Analysis