Matty Lin Roumacher

About Matty Lin Roumacher

Quality and precision-focused, creative, extremely organized, analytical & fast learning individual with 10+ years in Customer Service. High attention to detail when it comes to inventory analysis, planning, and problem solving skills. Cooperative, collaborative, fairness-focused. I have a GSD attitude and hate red tape. My side hustle is working to uplift my brand, Matty Lin Creates, which is a brand devoted to creating memorable and personal art pieces in an ever chaotic world. I primarily work with stained glass and photography.

Experience

1. Front of House, Charles Playhouse

   John Gore Organization

   Feb 2019 — Present · Boston, MA, US

   Box Office / Project Management, Charles Playhouse;Facilitating ticket sales, exchanges/returns, comp requests, gift certificate/voucher redemptions, while providing the best experience for every patron.Acting as Box Office Manager on Duty as needed, completing daily show statements.Creating public-facing marketing materials and graphics for the Playhouse.Spearheading social media projects in order to draw more attention to the Playhouse & Theater District. Leading the way towards a large-scale revitalization project for the surrounding location of Playhouse, including a mural project to bring more visual arts into the area.Prepare show information, scheduling, Accounts Payable vouchers, etc for the Front of House management.Acts as a catch-all Office Assistant working directly with theater management to keep a fast paced theater organized and running smoothly. Front of House Associate, Charles PlayhouseAssist with Front of House tasks as needed; Scanning tickets, seating patrons, and doing show watches to make sure patrons/performers are safe and following House guidelines during the performance. Acting as Front of House Manager as needed;Managing FOH team members during performances, ensuring safety of all inside the theater at all times.

Education

• Franklin Pierce University

  Bachelor of Arts (B.A.)

  2006 — 2010

Skills

• Sales Management
• Dropbox
• Experience Working with Children
• Quality Management
• Adobe Illustrator
• Google Suite
• Technical Support
• Management
• Customer Satisfaction
• Google Sheets
• Studio Photography
• Logistical Planning
• Set Design
• Portrait Photography
• Troubleshooting
• Google Calendar
• Experience Working with Camera Equipment
• Time Management
• Strategic Hiring
• People Skills
• Retail
• Adobe Photoshop
• Studio Lighting
• Organization Skills
• Expense Reports
• Sales Operations
• Customer Retention
• Customer Service
• Microsoft Excel
• Quality Control
• Slack
• Organization & Prioritization Skills
• Service-Level Agreements (Sla)
• Event Planning
• Adobe Lightroom
• Photoshop
• Digital Photography
• Bookings
• Microsoft Office
• Sales