Matt Wilson

SaaS Enterprise Client Success | Training & Education | Healthcare Software

Role: Customer Success Manager at ECP
Location: Salt Lake City, UT, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Matt Wilson

With 7 years of SaaS Customer Success Management Experience, I strive to create efficient processes that allow my internal team and clients to succeed. I enjoy guiding my clients through software platforms that allow them to solve problems and save time. I believe educating and establishing goals is the key to success for my clients. B.S. In Marketing from the University of Kansas.

Experience

Customer Success Manager
ECP
Aug 2025 — Present

Education

The University of Kansas
Bachelor's degree, Marketing
2013 — 2017

Contact information

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Work email
•••••@ecp123.com
Personal email
•••••@•••••.com
Direct dial
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Current company

ECP

Software Development · 566 employees · Founded 2004 · East Troy, Wisconsin, United States

ECP is a cloud-based, all-in-one software platform tailored to the needs of the senior living industry. Our platform offers four core solutions: eMAR, EHR, CRM, Move-Ins and Billing, helping communities streamline operations, improve care quality, and drive financial growth. ECP's eMAR integrates seamlessly with long-term care (LTC) pharmacies to sync medication orders, automate reordering, and reduce medication administration errors. Our EHR system provides robust care management tools, including integrated assessments, a care plan wizard, point-of-care charting, customizable alerts and reminders, and state-mandated reports. ECP’s CRM streamlines resident and prospect management, enabling senior living communities to track leads, manage relationships, and automate follow-up tasks. The CRM integrates marketing tools that help communities attract and retain residents by organizing campaigns, capturing inquiries, and maintaining communication history. With robust reporting and insights, users can track occupancy trends and optimize marketing strategies. ECP’s Billing solution simplifies financial operations with features designed specifically for senior living. From handling accounts receivable (AR) and non-sufficient funds (NSFs) to generating invoices and processing payments, the system ensures transparency and accuracy in financial management.

ecp123.com

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About Matt Wilson

Experience

Customer Success Manager

Education

The University of Kansas

Find verified contacts for anyone on LinkedIn