Matt Whipple

About Matt Whipple

With over 20 years of experience in the security and identity, I am a Customer Success Manager at Prove, a leading provider of authentication solutions. I leverage my expertise in authentication, biometrics and fraud detection to expand existing relationships, build new ones, and instill trust within the tight-knit fraud-fighting community.I am passionate about finding the optimal balance between customer service and fraud prevention, which is a tough challenge in today\'s dynamic and competitive market. Fraudsters are clever and their tactics are always changing, while customers demand fast and convenient access to their accounts and services. I bring a history of usability together with the latest in fraud technologies to help companies achieve a higher level of security and satisfaction for their customers. I have successfully delivered multiple projects that enhanced customer service while reducing account takeovers and fraud losses. I am always looking for new ways to innovate and improve the value proposition and performance of Prove\'s solutions.

Experience

1. Customer Success Manager - Global Accounts

   Prove

   Jan 2026 — Present

   Managed customer success initiatives for global accounts, ensuring revenue growth and customer satisfaction. • Acted as a liaison between sales and operational teams to facilitate seamless global deployments. • Engaged with C-suite executives to foster relationships and drive strategic initiatives.

Education

• Purdue University

  BS, Physics

Skills

• Cti
• Saas
• Solution Selling
• Speech Recognition
• Pre-Sales
• Ivr
• Cloud Computing
• Enterprise Software
• Contact Centers
• Professional Services
• Unified Communications
• Avaya