Matt Viklund
Service Desk Deskside Analyst @QuadReal Property Group
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WORK HISTORY
Service Desk Deskside Analyst @QuadReal Property Group
Calgary, AB, CA
Service desk / Deskside helping employees maximize their profitability and output by removing technical difficulties. Recognized for outstanding customer service.
EDUCATION
Vancouver Film School
Digital Design, Motion, Interactive, Print
Southern Alberta Institute of Technology (SAIT)
Computer Systems Networking and Support
CompuCollege
Computer Support
Columbia Academy
Video Production / Post Production
SKILLS
ABOUT MATT VIKLUND
Come by my desk and you\'ll find me head-down chewing through a mountain of service tickets. First call resolution is important to me in order to save people time and frustration - not to mention supporting our service desk SLAs. Filling out service tickets fully and correctly is vital to provide management with correct data allowing them to make informed business decisions. At the end of the day, IT is about people. We enable access, assure best practices, and work to overcome technical obstacles to facilitate people\'s ability to shine and drive revenue. A happy employee is a productive employee - and it\'s the IT department\'s privilege to assist in that process.When not solving problems and supporting employees in their day to day, you\'ll find me writing short stories and novels in my secret underground bunker. If you hear me shouting PEW PEW, just know I\'m doing my part to defend the planet from evil pixel monsters. You\'re welcome, mankind.
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