Matt Vadala

About Matt Vadala

Here are some ways I\'ve helped others to succeed: Specialized in process consolidation and change management, both internally and with customers, instantly yielding time and cost savings Led change management at top pharma, logistics, manufacturing, and banking organizations to implement Led companies to adopt APIs and API management to lower operational cost and lower time to production Drove MarTech custom projects for FinTech enterprise clientele Led corporate philanthropic clients in developing efficient grant workflows via training webinars Worked with colleagues to develop knowledge and tactics for working with customers to make our team as a whole more effective Coached school teachers to more effectively use classroom technology to better utilize instructional time Revamped school technology inventory resulting in upgraded equipment along with over $70k in budget savings KPI measured leader in Client Satisfaction to both philanthropic enterprise accounts and EdTech customers

Experience

1. Principal Customer Success Manager

   Axway

   Feb 2022 — Present

   Owned customer lifecycle post sale and successful path to renewals for 15 Enterprise High-Touch North American accounts totaling $15.5M TCV /$4.5 ARR-Drove EDI transformantion for customers in the finance, logistics, pharma, entertainment, and food industries, as well as with various governmental bodies-Maintained a 105% Net Retention Revenue Average-Achieved 108% Net Retention Revenue in 2023-Created Customer Success Playbooks for scalable and repeatable success-Uplifted our new North American CS onboarding track and onboarded one new North American CSM-Advocated for and developed grassroots Customer Success Operations for Axway North America Customer Success

Education

• Brooklyn College

  Bachelors, Political Science & Philosophy of Law

  2005 — 2009