Matt Taylor

Principal Program Manager, Amazon Connect

Role: Principal Program Manager, Amazon Connect at Amazon Web Services (AWS)
Location: Seattle, WA, US
LinkedIn followers: 500 followers

About Matt Taylor

Extensive experience in both the technical and business aspects of software development:* Product Management Leadership* Product Vision and Strategy* Software Development Leadership* Contact Center software, technologies, best practices* P&L management (prioritization, encouraging team ownership, making tough decisions)* Internet of Things (IoT) technologies including Bluetooth Low Energy (BLE)* Integrated cloud architecture including Amazon Web Services, RESTful & micro-services, mobile, etc* Mobile development and UX (iOS, Android)* Agile Scrum Coordination and Leadership* Data Analysis & Machine Learning* Executive Engagement* Customer Engagement Pre- and Post-Sales* Public Speaking & Product Evangelism* Product Pricing, Positioning, and Promotion* Acquisition Research and Due Diligence* Complex Algorithm Design* Asymmetric Encryption * Python, SQL, complex data managementPassionate about working with and enabling good people to do cool things with the right technologies to solve worthwhile challenges.Voracious reader of digital books. Especially enjoy history, current events, and great leaders.

Experience

Principal Program Manager, Amazon Connect
Amazon Web Services (AWS)
Dec 2025 — Present

Education

Butler University
BA, Computer Science, Mathematics, and Applied Physics
1983 — 1987
University of California, Berkeley, Haas School of Business
Executive Education - Product Management
2014 — 2014

Skills

Ip Pbx
Managed Services
Product Lifecycle Management
Predictive Dialers
Professional Services
Unified Messaging
Product Management
Speech Recognition
Go-to-Market Strategy
Strategy
Contact Centers
Sdlc
Ivr
Cloud Computing
Crm Software
Software Engineering
Cti
Networking
Sip
Speech Analytics
Contact Center Design
Voip
Channel Partners
Product Life Cycle Management
Mobile Devices
Database Design
Agile Methodologies
Pre-Sales
Mobile Applications
Web Development
Acd
Business Analysis
Crm
Call Centers
Technical Design
Software Development
Telecommunications
Algorithm Design
Telephony
Acquistions

Contact information

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Work email
•••••@amazon.com
Personal email
•••••@•••••.com
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Current company

Amazon Web Services (AWS)

IT Services and IT Consulting · 10K employees · Founded 2006 · 410 Terry Ave N, Seattle, WA, 98019, US

Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing. The ultimate benefit of cloud computing, and AWS, is the ability to leverage a new business model and turn capital infrastructure expenses into variable costs. Businesses no longer need to plan and procure servers and other IT resources weeks or months in advance. Using AWS, businesses can take advantage of Amazon's expertise and economies of scale to access resources when their business needs them, delivering results faster and at a lower cost. Today, Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. With data center locations in the U.S., Europe, Singapore, and Japan, customers across all industries are taking advantage of our low cost, elastic, open and flexible, secure platform.

amazon.com

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