Matthew J. Surowiec

Support and Integration Services Manager @EtaPRO LLC

Buffalo, NY, US

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Apr 2025 — Present

Support and Integration Services Manager @EtaPRO LLC

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Amherst, NY, US

Assumed leadership of the combined support and integration services departments, with the objective of deepening the technical capabilities of the combined team.

EDUCATION

2002 — 2006

University at Buffalo

Master of Business Administration (M.B.A.), Business Management

1997

University at Buffalo

Bachelor of Science (B.S.), Chemical Engineering

SKILLS

Project PlanningEngineering ManagementSqlVisioCustomer RetentionEnergyCustomer ServiceDocumentationTurbinesBusiness Process ImprovementTrainingNew Business DevelopmentStaff SchedulingProcess ImprovementSoftware DocumentationStrategic PlanningRoot Cause AnalysisProject EngineeringChange ManagementEngineeringNetworkingCost AccountingMicrosoft ExcelMicrosoft OfficeGas TurbinesProject ManagementWindowsManagementTeam BuildingBoilersTechnical SupportTroubleshootingEvent ManagementProduct DevelopmentAnalysisPower PlantsEvent PlanningProblem SolvingPower GenerationLeadership

ABOUT MATTHEW J. SUROWIEC

Currently leading a team of innovative, creative customer experience professionals, drawing from international business experience including power plant applications engineering, in-person and virtual instructor led training (VILT), software QA/QC & troubleshooting, data analytics, project management, instructional design, LMS management, multimedia production, web design and programming.

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