Matt Song
- Role
- Senior Technician at Nordstrom
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Matt Song
Highly skilled IT professional with over 10 years of progressive experience supporting…
Experience
Senior Technician
Aug 2022 — Present
Provided excellent customer experience to Nordstrom employees by supporting them across multiple channels. Utilized JIRA, Slack, Teams, and the ServiceNow ticketing system to resolve issues and mentored new employees while facilitating leadership needs. Key Achievements: Acted as subject matter expert for VDI and Thin Client issues and deployments. Collaborated closely with engineering teams to enhance processing capabilities across the entire company. Developed and updated VM AppPackages to support the needs of different teams. Received advanced training opportunities and helped hire, train, and develop new team members.
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