Matt S.
Service Architect @Screwfix
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WORK HISTORY
Service Architect @Screwfix
Lichfield, GB
EDUCATION
South Trafford College
Maths, H. Biology, Psychology - A Levels
SKILLS
ABOUT MATT S.
With over 30 years of experience in the IT service management industry, I am a seasoned and adaptable service architect proficient in delivering service architectural designs across ITIL v3, ITIL v4, and SIAM frameworks, utilising various toolsets, including ServiceNow. I have a proven history of successfully operating in complex multi-supplier environments within both public and private sectors, across the UK and internationally, with a specialisation in IT and Cybersecurity.Most recently, I served as a Service Architect at NHS Supply Chain, where I worked under a tender process via CCS after authoring a large and complex SIAM-based service model published on CCS. This is set to transform not only IT and it\'s Service Management function but also the business domains\' ability to manage high-velocity Agile demand and change. My passion lies in delivering service excellence and innovation, collaborating with DevOps, SRE/Cloud engineering teams, and DevSecOps. I hold multiple certifications in ITIL, Prince2, Lean and Cloud, and also have extensive knowledge of SaaS toolsets such as ServiceNow, Jira and Remedy.
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