Matt Shearlock
Client Director @Qpc
Watford, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Sep 2005 — Present
Client Director @Qpc
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Developing Major Accounts
EDUCATION
1986 — 1990
Keele University
MA, BSC
SKILLS
Call CenterProduct ManagementPerformance ManagementCrmContact CentersCall LoggingManagementBusiness TransformationCtiAcdAccount ManagementNegotiationWorkforce ManagementCall CentersBusiness DevelopmentCustomer ExperienceSelling
ABOUT MATT SHEARLOCK
20 years working in the contact centre industry managing business development and operations units, focussed on:Business Transformation, MIS, CTI, WFM, Performance Management, eLearningSpecialties: Business Development, Negotiation, Product Management
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