Matt Benson

Head of Operations - Mbm International @Mbm International

York, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2018 — Present

Head of Operations - Mbm International @Mbm International

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A Founding Investor and Head/Director of Operations with over 25 years, Leadership, Strategy, Customer Servicing, social media and digital marketing thought leader, who keeps at the forefront of changing social environments.Matt brought all of this experience\'s together into one place to create and grow a successful business in Bahrain and KSA, where he has been transforming the local fashion model/talent agency/model management industry bringing to it Business Acumen and Strategy. Leading all aspects of the business, now elevated into Investor/Founder role. With team in place.The business has grown year on year, also throughout the challenging Covid, adapting as its customer needs changed. Delivering for huge Brands locally and internationally.

EDUCATION

1992 — 1994

York College, York UK

Mathmatics, Graphic Design, Geography, York College

SKILLS

Business Relationship ManagementBusiness TransformationCustomer RetentionFinancial ServicesCrmStrategic PlanningCustomer ExperienceRelationship ManagementOutsourcingLeadershipBusiness StrategyCall CentersBusiness Process ImprovementOperations ManagementService DeliveryContact CentersProcess ImprovementStrategyTrainingCustomer SatisfactionRetail BankingTraining DeliverySystems ThinkingChange ManagementManagementStakeholder ManagementBpoTeam Leadership

ABOUT MATT BENSON

Over 25 years of experience in Customer Operations, digital marketing, and leadership in the financial services industry in the Uk. With FTSE 100 and startups Proven track record of delivering world-class services, people leadership, breakthrough process changes and operational transformation for various sectors, including financial services, health, investments and agency work.Specialties include complex multi site people leadership, customer strategy, customer experience, general management, project sponsorship, supplier management, systems thinking methodology, process improvement, outsourcing/offshoring, social media and brand growth.

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Matt Benson — Head of Operations - Mbm International at Mbm International in York, GB | Unifers