Matt Sanders

Experience

1. Cross Trained Agent

   Piedmont Airlines

   Oct 2016 — Present

   Customer facing assistance at ticket counters, gates, baggage service office and kiosks. Proficient in handling passengers needs in all situations. Experienced in handling customers during IROPs, unaccompanied minors, and special assistance needs (ramps, wheelchairs, isle chairs). Ramp operations. Safe marshalling of all aircraft and ground equipment. Proper use of belt loaders, air conditioning carts, air start systems, bag carts and tugs. Proficient in deicing procedures at all stations as well as fluid testing and logging. Baggage handling. Baggage reroute and baggage claim service.Maintain proficiency in all aspects of the job and updated on all new information by utilizing Learning Hub. As well as the companies safety briefings, web reference, and emails.

Education

• Yavapai College

  Computer Science

  2015 — 2019

Skills

• Regedit
• Outlook
• Team Building
• Competitive Analysis
• Html
• Microsoft Office
• System Administration
• User Manager
• Operations Management
• Access
• Sales Management
• Automotive
• Gotoassist
• Public Speaking
• Photoshop
• Network Interface Cards
• Remote Desktop
• Microsoft Word
• Team Leadership
• Powerpoint
• Microsoft Excel
• Teamwork
• Remote Administrator
• Windows 2000
• Dhcp
• Analysis
• Optical Drives
• English
• Windows
• Traceroute
• Windows Remote Desktop
• Negotiation
• Strategic Planning
• Project Planning
• Network Adapters
• Project Management
• Research
• Inventory Management
• Help Desk Support
• Customer Retention