Matt R.
Customer Success Manager @Datavail
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WORK HISTORY
Customer Success Manager @Datavail
Toronto, ON, CA
Managed a $3M annual revenue portfolio, ensuring successful implementation and adoption of cloud enterprise software. • Developed and executed customer success plans, aligning solutions with business objectives to drive data excellence. • Led governance and change management initiatives, enhancing customer adoption and satisfaction.• Partnered with Sales to identify expansion opportunities, achieving a 15% revenue increase YoY.• Conducted executive business reviews (EBRs) to showcase ROI and roadmap strategies for future growth.
EDUCATION
Concordia University
Bachelor's degree, History
York University
Bachelor’s Degree, History
Champlain College - Lennoxville
Associate's degree, Social Sciences
SKILLS
ABOUT MATT R.
Hi there! I’m a seasoned Customer Success Manager with over 8 years of experience in SaaS, B2B relationship management, and facilities management. My passion? Helping customers unlock the full potential of the solutions they invest in and seeing their success translate into real business outcomes. Key Strengths: Customer Success & Account Management – Relationship building, retention strategies, and lifecycle managementStrategic Planning – Business reviews, success roadmaps, and change management Risk Mitigation – Proactive issue resolution and churn reduction strategies CRM & Tools – Salesforce, Gainsight, TotangoWhat sets me apart is my ability to bridge the gap between data-driven insights and genuine human connection. I believe every client deserves more than just service—they deserve a partner who truly understands their goals and is invested in their success. Whether it’s implementing automated workflows to reduce time-to-value, conducting tailored business reviews that drive strategic decisions, or collaborating with cross-functional teams to tackle challenges, I thrive on turning complex problems into seamless solutions. I excel in partnering with cross-functional teams, influencing executive stakeholders, and providing strategic insights that drive business outcomes.I’m a big believer in proactive communication and transparency. That’s why I work closely with clients to anticipate their needs, optimize their experience, and ensure they’re not just satisfied but delighted. My track record speaks for itself: increased feature adoption rates, reduced churn, and consistently high CSAT scores.When I’m not strategizing with clients or analyzing KPIs, you’ll find me contributing to my community, advocating for continuous learning, or finding new ways to simplify processes and enhance efficiency.Let’s connect and explore how we can drive success together—because your goals are my priority, and I’m here to help you achieve them.
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