Matt Jeffries

Operations Consultant @Relay Technologies

GB

Partner with clients and internal teams to assess operational needs and recommend tailored solutions. Analysed workflows and developed Standard Operating Procedures (SOPs) to improve service delivery and scalability. Collaborated cross-functionally to ensure customer-facing processes aligned with business objectives. Produced KPI reports and dashboards to provide visibility into client outcomes and satisfaction levels. Delivered training sessions for staff and clients, ensuring new processes and tools were adopted successfully. Supported capacity planning and resource allocation to align with client growth and service expectations Acted as a trusted advisor, building relationships with stakeholders and ensuring positive engagement throughout projects.