Rakesh Mattoo
Service Lead
- Role
- Senior Service Manager at Spc
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Rakesh Mattoo
A Technocrat having over 17 years of experience in Support Services, Training Delivery and Customer Satisfaction and Relationship Building in the IT Hardware,telecom services sector Currently serving in the capacity of ZSM with Intex Technologies India Ltd. Skilled in managing Customer Care Operations Specialties: Service Delivery operations Handling & Managing services
Experience
Senior Service Manager
Sep 2021 — Present · Delhi, IN
Service Delivery and Large Project Management services
Education
National High School --- Srinagar
Junior High/Intermediate/Middle School Education and Teaching
1984 — 1989
Bangalore Technical University
Diploma
1993 — 1997
Skills
- Operating Systems
- Crm
- Service Delivery
- Team Management
- Customer Support
- Databases
- Customer Satisfaction
- Service Management
- Security
- IT Operations
- Management
- Operations Management
- Testing
- Hardware
- Call Centers
- Business Development
- Project Management
- Technical Support
- IT Service Management
- Networking
- Troubleshooting
- Vendor Management
- Servers
- Project Planning
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