Matt McGrain
Retail Training Center & Direct Owned Trek Store (DOTS) Manager at Trek Bicycle
- Role
- Retail Training Center & Direct Owned Trek Store (Dots) Manager at Trek Bicycle
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
Experience
Retail Training Center & Direct Owned Trek Store (Dots) Manager
Jun 2017 — Present · Raleigh-Durham-Chapel Hill, NC, US
As an avid mountain, road, and gravel cyclist, working as a Trek Store & Training Manager has been a true dream job. Designing, building, and logging 5k miles annually on Trek Bikes with friends and the community is truly a passion of mine. My personal primary objective at Trek mirrors our company mission: We make only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes.Day-to-day operations include, full bottom line accountability for sales & gross profit, continuing education on a myriad of evolving cycling technologies, community events & engagement, cycling advocacy, group ride leader/organizer, providing product development feedback to HQ engineers, HR/scheduling/payroll, training & performance reviews to always sustain the \"best team on the field\", District Training Center duties to welcome and train fellow Store Managers and IBD owners, building partnerships with local groups and race teams, and local marketing.Accolades and Accomplishments:>One of the fastest growing new Trek owned retail stores in the first three seasons of operation with a 533% increase in net sales>Trek DOTS North American Market Store Manager of the Year, 2018 & 2019>Top Trek Travel (all-inclusive cycling adventures across the globe) referring store 20••••23>Net Promoter Score Award of Excellence 2022, 96% customer satisfaction score>2024 Lead List Promo winner, generating record sales via customer outreach>Top Trek North American Sales \"Power Ranking\" cumulative metric score back-to-back years 20••••21>Veteran Trek Retail District Training Manager 2021-present>Zwift virtual indoor training app ambassador and ride leader, 2019-present>GART (Great Athletes Ride Trek) local ride ambassador with Team Crank Arm Brewing, 2018-present>Local Trek Bicycles ride leader for social rides and Dirt Church Sunday MTB store rides, 2017-present
Education
North Carolina State University - College of Management
Bachelor's Degree, Marketing Concentration
1997 — 2001
Skills
- Strategic Planning
- Retail
- Merchandising
- Social Networking
- Fundraising
- Marketing Strategy
- Business Development
- Budgets
- Public Relations
- Time Management
- Strategy
- Category Insights
- Sales
- Management
- Sales Operations
- Customer Service
- Team Management
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