Matt Lippard

SVP of Operations @Telesource, Inc

Cornelius, NC, US

As Senior Vice President of Operations, I lead the strategic direction and daily operations of TeleSource, driving efficiency, innovation, and client satisfaction across all business units. I oversee Telecom Expense Management (TEM), Technical Assistance Center (TAC), Mobile TAC (mTAC), and Software Development teams, ensuring consistent delivery of high-quality services to enterprise clients.My focus is on operational excellence, leadership development, and implementing forward-thinking telecom solutions that support organizational growth. I’m passionate about optimizing systems, building collaborative teams, and turning challenges into sustainable processes that drive measurable results.Key Responsibilities & Achievements:• Direct company-wide strategy, operations, and performance metrics across multiple departments.• Develop and mentor leaders to build a culture of accountability, clarity, and innovation.• Champion new telecom services and software solutions to expand market value and customer reach.• Oversee cross-functional initiatives to enhance service delivery, communication, and client retention.• Serve as the liaison between executive leadership, development, and client teams to ensure strategic alignment.Previous Roles at TeleSource:Client Support Liaison (2010–2015): Managed enterprise client satisfaction across all service lines. Led cross-team coordination, reporting daily to senior management on project health and escalations.HelpDesk Manager (2008–2010): Directed daily TAC operations for thousands of customer sites, maintaining uptime and driving network modernization.Field Service Manager (2007–2008): Supervised installation and maintenance of voice and data systems, ensuring timely, high-quality project completion.Core Skills: Strategic Leadership · Operations Management · Process Optimization · Telecom Services · Team Development · IT Service Management · Customer Experience · Network Design · Stakeholder Relations