Matt Leavitt

About Matt Leavitt

As a former VP of Quality and now a Strategic Customer Success Manager, I have extensive experience in ensuring that software products deliver the best value for the customers. I have a strong background in the full end-to-end software development lifecycle, including the following skills:• Customer Success and value relationships: I have built and maintained long-term relationships with key customers, understanding their needs and goals, and providing them with solutions that maximize their satisfaction and retention.• Product management: I have overseen the planning, design, development, testing, and launch of software products, ensuring that they meet the customers\' requirements and expectations, as well as the quality standards and best practices of the industry.• QA management: I have led and managed quality assurance teams, defining and implementing the testing strategy, processes, tools, and metrics, as well as ensuring the quality and reliability of the software products.• Data analysis: I regularly performed data analysis activities, using various tools, programming, and techniques to collect, process, visualize, and interpret data, as well as generate insights and recommendations for improvement.• Technical support: I have provided and overseen technical support services, troubleshooting and resolving technical issues from customers, as well as providing them with guidance and training.• Technical writing: I have produced and reviewed technical documentation, such as user manuals, product specifications, test cases, release notes, and more, ensuring that they are clear, accurate, and comprehensive.With these skills and experience, I contribute to the success of any software development project and deliver on-time value to customers.

Experience

1. Strategic Customer Success Manager

   TomTom

   Jan 2024 — Present · Lebanon, NH, US

   Managing multiple large customers worth over 100M of revenue.• Providing multi-threaded customer success value discussions with our largest customers.• Achieved 2nd TomTom award in 4 years for excellence in customer advocacy and ownership.

Education

• University of New Hampshire

  BA

Skills

• Quality Assurance
• Gps
• Vbscript
• Data Manipulation
• Microsoft Excel
• Research
• Geography
• Geoprocessing
• Project Management
• Project Planning
• Product Development
• Analysis
• Geocoding
• Arcgis
• Ranorex
• Training
• Fme
• Analytics
• Microsoft Sql Server
• Microsoft Office
• Scrum
• Spatial Data
• Location Based Services
• Salesforce.com
• Arcinfo
• Business Intelligence
• Spatial Analysis
• Location Intelligence
• Arcmap
• Data Management
• Saas
• Technical Writing
• Consulting
• Gis
• Spatial Databases
• Cartography
• Spatial Data Management
• Esri
• Software Product Management
• Process Optimization