Matt Lambson

About Matt Lambson

I am a Technical Consultant/Sales Engineer specializing in CPaaS/Business Messaging and AI-driven customer experience. My focus is on navigating the technical and regulatory complexities of modern messaging to find the right solutions for a client\'s specific operational needs.I understand (and quite often champion) the importance of the discovery process to identify the unique constraints and requirements of each business and use case. From architecting multi-agent systems to staying on top of the latest U.S. Business SMS compliance, I use a broad range of today\'s latest tools to ensure the resulting solutions are effective, reliable, and tailored to the client\'s workflow.I believe the most valuable solutions are those that respect technical reality while delivering clear business outcomes. Recently, I\'ve expanded my roles to include full-cycle account ownership. It\'s a voluntary role/addition for me, but it\'s allowed me to better align the technical strategy with the commercial objectives that clients care most about.

Experience

1. Senior Technical Consultant - Partnerships

   CM.com

   May 2023 — Present

   As a Technical Consultant at CM.com, my primary goal is to serve as the conduit between our sophisticated technical offerings and the intricate requirements of our clients. In collaboration with the sales and product divisions, I work to synchronize our clients’ demands with our technical solutions and overarching business goals. I spearhead educational initiatives, including training sessions and webinars, to acquaint both prospective and existing clients with cutting-edge technological trends and industry best practices.My expertise predominantly lies in the realm of REST APIs as well as the deployment of AI and GenAI chatbot solutions. Additionally, I implement SaaS platforms tailored for marketing purposes and customer care center operations. My commitment is to ensure that our products and technologies not only meet but exceed the evolving needs of our customers.

Education

• George Mason University

  Bachelor of Science, Information Technology

  2005 — 2009

Skills

• Technical Support
• Routing
• Integration
• Help Desk Support
• Hardware
• Windows
• Saas
• Cisco Technologies
• Troubleshooting
• Product Management
• Ip
• Software as a Service (Saas)
• Tcp/Ip
• Routers
• Networking