Matthew Jerr
Supervisor @ Comcast | Learning Design Thinking, Team Coaching
- Role
- Supervisor, Coaching & Quality Activation at Comcast
- Location
- South Windsor, CT, US
- LinkedIn followers
- 500 followers
General Business & ManagementView LinkedIn profile
About Matthew Jerr
I help leaders move from “I understand the idea” to “I can actually use it” by designing,…
Experience
Supervisor, Coaching & Quality Activation
Dec 2023 — Present · South Windsor, CT, US
Education
Iona University
B.A
1993 — 1997
Villanova University
Certificate of Completion
2011 — 2011
Skills
- Microsoft Excel
- A3
- Powerpoint
- Call Center
- Net Promoter Score
- Visual Management
- Quality Assurance
- Analysis
- Recruiting
- Building Relationships
- Root Cause Analysis
- Customer Experience
- Service Operations
- Kaizen
- Key Performance Indicators
- Process Improvement
- Continuous Improvement
- Customer Retention
- Customer Service
- Creative Problem Solving
- Problem Solving
- Operations Management
- Cross-Functional Team Leadership
- Talent Management
- Mbti
- Workforce Management
- Project Management
- Consumer Goods
- Performance Management
- Employee Training
- Management
- Team Building
- Leadership Development
- Customer Satisfaction
- Training
- Sap
- Visio
- Voice of the Customer
- Change Management
- Accounts Receivable
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