Mattie Byrneheim

About Mattie Byrneheim

Efficient, proactive, extroverted. Chooses sweet over savory.

Experience

1. Principal, Industry Portfolio Manager, Customer Success

   Adobe

   Feb 2026 — Present · New York, NY, US

   Drive measurable customer and business impact across the Ultimate Success portfolio by strengthening account health, accelerating value realization, and influencing multi-million-dollar renewal outcomes- Partner with manager-level and above leaders to deliver value assessments, connect customer outcomes to financial impact, and inform executive decision-making around risk, retention, and revenue strategy- Provide portfolio-level visibility across hundreds of Ultimate Success customers, enabling leadership to prioritize high-ARR and at-risk accounts and deploy targeted interventions- Lead cross-functional programs across Customer Success, Sales, Services, and Operations to identify gaps, build scalable solutions, and improve operational efficiency and consistency- Elevate value storytelling and industry-informed thought leadership by synthesizing customer use cases, trends, and health signals that shape strategy, prioritization, and investment decisions- Act as a proactive, customer-centric strategic connector—anticipating needs, aligning stakeholders, mobilizing teams, and unblocking challenges to deliver high-impact outcomes at scale.

Education

• Mount Holyoke College

  BS, Anthropology and Religion

  2004 — 2008

• Bank Street College of Education

  Masters of Science (MS), Museum Education

  2008 — 2010