Mattie Wilmoth

Director of Training @Ted's Montana Grill

Atlanta, GA, US

Director of Training, Ted’s Montana Grill, January 2023 – PresentAtlanta, GA• Oversee the production of customized training materials (including manuals, aids, and reference guides) to meet the needs of specific job roles and requirements, collaborating with subject matter experts to integrate up-to-date research and best practices, reinforce key concepts and skills, ensure that training materials reflect current corporate priorities, expectations, and standards. • Appraise the effectiveness of training programs by administering surveys, facilitating feedback sessions, and analyzing performance metrics (e.g, service satisfaction); interpret findings to identify common insights and issues; recommend strategies to remediate the root cause of recurring concerns. • Maintain industry-low records of turnover for both management (< 30%) and hourly employees (< 90%).• Host training sessions centering on compliance topics such as safety regulations or data privacy policies to verify organizational adherence.• Leverage gamification techniques to bolster participant motivation.• Pinpoint skill gaps within the organization to inform the development of targeted training initiatives. • Formulate training materials for managers-in-training; monitor manager licensure and drive timely renewal. • Contribute to recipe design and pricing to capitalize upon market trends and consumer preferences. • Coordinate the planning and execution of local marketing events and corporate events, including conferences, seminars, and product launches, with responsibility for logistics such as venue selection, catering arrangements, audiovisual equipment setup, transportation, and accommodations.

East Tennessee State University

Bachelor's Degree

Western Governors University

Master of Business Administration - MBA