Mattia Alagna

About Mattia Alagna

Hi, my name is Mattia, I am an Italian native/bilingual Product Specialist and Technical Support expert with a bachelor\'s degree in Communication Science and a master\'s degree in Business Communication. I have a strong passion for problem solving and helping people, and these two innate traits of my personality have spontaneously led me into a career path which I love where empathy and troubleshooting define constant, often complex human interactions as key factors for supporting and improving complex products.I have spent fifteen years of my life working for various groundbreaking Bay Area web/technology companies (YouTube, WhatsApp, TuneIn, among others) dedicating my professional life to supporting transformative, constantly-evolving, cloud, mobile, and connected interactive products, to make the user journeys of the customers using these products delightful, insightful, and inspiring.I\'ve always valued empathy and using data and numbers strategically as core principles to successfully foresee opportunities for continuous improvement, and to work behind the scenes in perpetual symbiosis with Engineering and Product teams to achieve the operational excellence and process efficiency needed to make those customer and product journeys unforgettable, scalable and cost-effective.

Experience

1. User Operations

   Nextdoor

   Apr 2025 — Present · San Francisco, CA, US

   Improve processes and support technologies to serve the thriving Nextdoor communities worldwide at scale.

Education

• Università degli Studi di Perugia

  Bachelor's degree, Communication Science

• Università degli Studi di Perugia

  Master's degree ("Laurea Magistrale"), Business Communication

Skills

• Social Networking
• Budgets
• Lead Generation
• Social Media
• Digital Media
• Sales
• Management
• Project Planning
• Marketing
• Cross-Functional Team Leadership
• Leadership
• Account Management
• Music
• Business Development
• Digital Marketing
• Market Research