Mattia Arisi
Customer Operations Director @EOLO
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WORK HISTORY
Customer Operations Director @EOLO
Busto Arsizio, IT
Responsabilità per la gestione e ottimizzazione delle operazioni relative ai clienti EOLO, garantendo che i processi aziendali legati all\'attivazione e al supporto dei clienti siano efficienti, scalabili e orientati alla loro piena soddisfazione.
EDUCATION
Liceo Scientifico
Diploma
Politecnico di Milano
Laurea, Ingegneria elettrica, elettronica e delle comunicazioni
SKILLS
ABOUT MATTIA ARISI
Telecommunications executive with nearly 20 years of experience across operations leadership, governance, and technology consulting.Currently leading Customer Operations for EOLO, overseeing the full customer lifecycle for a base of approximately subscribers — from order acquisition to service delivery, technical assistance and credit collection.My experience combines operational leadership, transformation program governance and a strong telecom engineering background developed through consulting engagements with major telecom operators.Key areas of expertise include:• Customer Operations & Service Delivery • Vendor & Outsourcing Ecosystem Management• Operational KPI & Performance Management• Program & Project Governance• Telecommunications Infrastructure & Network Engineering• Business TransformationI enjoy working in complex environments where operations, technology and customer experience intersect.
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